Terms & Conditions

PLEASE READ THESE PROGRAMME RULES CAREFULLY TO FAMILIARISE YOURSELF WITH THE BASIS UPON WHICH BENEFITS AND REWARDS MAY BE EARNED, SPENT, VARIED OR CANCELLED.

1. KMrewards loyalty Programme (''KMrewards'') is operated by KM Malta Airlines (“KMMA”). KMrewards will be featured in KMMA’s website, KMMA’s App and KMrewards Loyalty App. The website and the apps are offered to KMrewards members on condition of acceptance by the same member of these Terms & Conditions.
2. By participating in the KMrewards Loyalty Programme, each member fully and unconditionally agrees to and accepts these Terms and Conditions. These Terms and Conditions and the relationship between KMMA (a company registered in Malta under registration number C106851) and each KMrewards member are governed by the laws of Malta. Any disputes, controversies or claims arising out of or in connection with these Terms and Conditions shall be exclusively subject to the jurisdiction of the Courts of Malta.
3. KMrewards is open for membership for any person aged 16 years or over.
4. To join the Programme, eligible individuals must complete the registration process to create a KMrewards account. All applicants must accept the General Terms and Conditions for their membership to be processed. A loyalty number will only be generated once the registered user verifies their email address via the link sent to the email provided during registration.
5. Members are responsible for the security of their online login details and passwords. KM Malta Airlines is not responsible if a members’ login details and/or password is disclosed by the member, whether intentionally or not, to allow a third person online access to the data and/or to make any transactions.
6. The company reserves the right to refuse membership to any person who does not meet the requirements for participation in the programme.
7. Companies or other legal entities are strictly excluded from participation in KMrewards.
8. Only one person can be enrolled per KMrewards account. Membership is strictly personal.
9. Multiple accounts for the same member are forbidden.
10. In case of misuse, KMrewards membership will be cancelled and all accumulated Status Points and SkyBux rendered void.
11. Membership Year & Status Collection Period – The KMrewards membership year and Status Point Collection Period runs from 1st April to 31st March each year. Members have 12 months to earn enough Status Points to maintain or move up a Tier. At the end of this period, the Status Points reset to zero, and a new 12-month qualification period begins. This does not affect your SkyBux balance.
12. Status Benefits by tier:
    • KMrewards Discount: Member, Traveller, Explorer, Pioneer
    • KMrewards App: Member, Traveller, Explorer, Pioneer
    • Instant Earn & Spend with Brands in the KMrewards app: Member, Traveller, Explorer, Pioneer
    • Instant Earn & Spend with KM Malta Airlines: Member, Traveller, Explorer, Pioneer
    • KM Elite Tier Bonus: Traveller, Explorer, Pioneer
    • Tier Milestone Bonus: Traveller, Explorer, Pioneer
    • Exclusive Offers: Traveller, Explorer, Pioneer
    • Priority Check In: Explorer, Pioneer
    • Lounge Access: Pioneer
    • Priority Boarding (inc 10kg cabin baggage): Pioneer
    • Complimentary Seat Selection +1 at booking/MMB* (excl. exit row): Pioneer
    • Complimentary Seat Selection +1 at Online Check in (excl. exit row): Explorer, Pioneer
    • *Manage my Booking
13. KMrewards Discount - KMrewards members will receive a discount when booking KM Malta Airlines’ operated flights directly on the KM Malta Airlines website or app. The discount will apply to the lowest publicly available fare displayed on the website at the time of booking, including when a promotional sale is in effect.
    • To benefit from the KMrewards Discount, the member making the booking must be logged in at the time-of-flight search and booking; otherwise, the regular published fare will apply. The level of discount may vary and is determined by KM Malta Airlines based on factors including, but not limited to, booking window, region or country of origin, route, fare family, day of the week, and other applicable conditions.
    • The KMrewards Discount is not valid for existing reservations or groups.
    • The KMrewards Discount cannot be applied retrospectively, nor is it available via any other booking channel.
    • The use of any Promo Code will override and replace the KMrewards discount.
14. Status Points earn rate is 2.5 for every €1 spent on KM Malta Airlines flights and ancillaries (excluding taxes and charges). Status Points count towards attaining, retaining and, or downgrading a KMrewards Tier Membership Level Status. Tier Membership Status upgrade is done instantly upon earning enough Status Points. The upgraded status will be valid for the remainder of the Status Point Collection Year and the following membership year. If the minimum Status Points are not reached to maintain the current level by the end of the Status Point Collection Year, the tier level status will drop by one level (e.g. if the member is in the Explorer level, the member will go down to Traveller).
15. Status Points can also be earned with vendor partner brands via the KMrewards app. This only applies to vendors where the transaction for earning and redeeming takes place within the app directly and not where the KMrewards account needs to be connected with another loyalty programme.
16. Status Points earn rate is 1 Status Point for every €20 spent with vendor brand partners in the KMrewards app
17. From October 1st 2025, members will need to have earned the following Status Points to qualify for the KMrewards Tier Membership Levels:
    • Member: 0
    • Traveller: 1,000
    • Explorer: 5,000
    • Pioneer: 12,500
18. Members earn a Tier Milestone Bonus when they organically reach the tier threshold with the required number of Status Points for each KM Elite Tier (Traveller, Explorer, Pioneer). From October 1st, 2025 the amount of SkyBux awarded for the Tier Milestone Bonus will be as follows:
    • Traveller: 1,000 SkyBux
    • Explorer: 5,000 SkyBux
    • Pioneer: 7,500 SkyBux
19. SkyBux Bonuses will be deposited into member accounts within 60 days of the member having earned sufficient Status Points to qualify. The maximum amount of SkyBux bonuses a member can earn in any membership year is 13,500 SkyBux; having earned a minimum of 12,500 Status Points and either earned Pioneer Status for the first time or retained Pioneer in the membership year.
20. KMrewards reserves the right to remove SkyBux bonuses if a refund occurs, and a member’s tier is downgraded due to insufficient Status Points or other programme activity results in the loss of Status Points.
21. KMrewards Account, Tier Membership Status Levels, Status Points and the SkyBux earned by the concerned member cannot under any circumstances be transferred, bequeathed, assigned, sold, or combined, whether or not for valuable consideration, with the KMrewards account of any other person whether that person is a member of the KMrewards Programme or not, or with any other account belonging to the same member.
22. When travelling with KM Malta Airlines, Status Points and SkyBux are awarded against the base fare in Euro (€). Eligible spend in any other currency will be converted to Euro based on the rate of exchange on the date of redemption. In case of a multi-city flight, the base fare of a single flight is determined by proportioning the sector base fare by the distance of the flights within the same multi-city flight.
23. When collecting SkyBux/Status Points with a KMrewards vendor brand partner listed in the KMrewards app; SkyBux and Status Points are awarded against the Net Price (before tax). Specific earn rates vary by vendor brand partner, for up to date earning rate see the listing in the KMrewards app.
24. When dining with a vendor brand partner, only one KMrewards number can be connected to the transaction, irrespective of how the bill is split. If multiple KMrewards numbers are entered into the point-of-sale system after each payment occurs, then the KMrewards number entered last, will be the one to receive the SkyBux/Status Points once the ‘order’ is closed in the vendor brand partners’ point of sale system.
25. SkyBux can never be exchanged for cash.
26. Only members are entitled to request a Reward, either for themself or for any other person designated by the same member at the time the Reward is requested, subject to the General Terms and Conditions of the Programme.
27. SkyBux can be redeemed online on KM Malta Airlines’ website to cover up to 100% of the fare (excluding taxes and charges) and up to 100% of any ancillaries purchased excluding car rental which is facilitated by CarTrawler, or upgrades processed by Plusgrade. To purchase ancillaries using SkyBux after the ticket has been purchased members can select their ancillaries and pay using SkyBux in Manage My Booking on the KM Malta Airlines website. SkyBux can also be redeemed by calling the KMrewards Support Team for any ancillary products sold directly by KM Malta Airlines. It is not possible to redeem SkyBux at the Sales Office. The minimum amount of SkyBux that can be redeemed is 1 SkyBux. SkyBux can be redeemed by a member for themselves or anyone else travelling with them on the same booking.
28. SkyBux can be redeemed via the KMrewards app with select vendor partner brands directly during the transaction at the brand outlet. To spend SkyBux in part or whole with a vendor partner, they must approve the transaction in the KMrewards app within the specified time period or else the transaction times out and the shop assistant will need to resend the request to the member’s app.
29. SkyBux can be redeemed via the KMrewards app for certain digital only partners. For these partners, SkyBux can be redeemed for preset digital voucher amounts. These vouchers are then added to the member’s vendor brand app (e.g. ride sharing).
30. For a full list of vendors that allow redemption of SkyBux, refer to the KMrewards app.
31. SkyBux Expiry – As long as there is earning and spending activity, SkyBux don’t expire. However, if no earning or spending activity takes place on a KMrewards account for a consecutive 24-month period, the SkyBux balance will be forfeited. It is the member’s responsibility to monitor their SkyBux expiry and ensure account activity within the 24-month period to avoid loss of SkyBux.
32. Status Points and, or SkyBux expiry rule are applicable for all Status Levels including Members, Travellers, Explorer & Pioneers.
33. Members progress from Member to Traveller, Traveller to Explorer and from Explorer to Pioneer.
34. Forfeited or expired Status Points and, or SkyBux will not be refunded, replaced, or extended.
35. SkyBux are earned upon completion of a flight sector on KMMA operated scheduled flights.
36. SkyBux earn rate on KMMA operated scheduled flights varies according to the base fare paid, fare family booked and Tier level of the respective member.
37. KMMA operated scheduled flight tickets from third parties will be awarded with Status Points and SkyBux. In the event of hidden fares or where no fare value is displayed on the ticket, then KMMA will calculate the SkyBux and Status Points to be awarded.
38. To earn SkyBux, members are required to enter their unique KM Reward membership number when booking a flight on kmmaltairlines.com. A member can also insert the KMrewards membership number during on-line check-in or give the KMrewards number to our check-in agent when checking in at the airport. If a member logs in during the booking process on kmmaltairlines.com, details are automatically populated from the member’s account.
39. To earn SkyBux with a vendor brand partner listed in the KMrewards app; they must ensure that they provide either their KMrewards membership number, scan their barcode, provide their phone number or email address. Members will receive confirmation that they have provided the correct information by receiving an immediate notification in the KMrewards app ‘Connected to Order’.
40. If a member did not receive SkyBux and/or Status Points from a flight or ancillary with KM Malta Airlines. Members can request a retroactive claim for up to 6 months after the flight date. New members can claim for flights that took place 3 months prior to the date they joined KMrewards. Claims can be made via the Member Portal of the KM Malta Airlines website and/or via the web forms in the help section of the website.
41. If a member did not receive SkyBux and/or Status Points from a brand vendor partner then they must go back to the original brand vendor partner location, as it means that the transaction did not result in the member’s account being connected to the transaction/order correctly. The KM Rewards Support Team is unable to assist with any retroactive claims with brands outside of KM Malta Airlines. Vendors would need to refund the purchase and redo the transaction in order for points to be added.
42. SkyBux and/or Status Points cannot be used in conjunction with SkyBux and/or Status Points from other accounts.
43. Each KMrewards member should verify that Status Points and/or SkyBux have been duly credited to their account. The amount of Status Points and SkyBux assigned will be based on the member’s Tier level at the time of each flight flown. In case of upgrades, Status Points and SkyBux will be awarded based on the final purchased fare including the upgrade purchased.
44. The company reserves the right to debit the account of any member who has been unduly credited Status Points and, or SkyBux.
45. It is the member’s responsibility to retain necessary documents such as boarding passes and passenger receipts that may be required for retroactive credit.
46. In the event of a transfer onto an alternative flight due to circumstances unforeseen (and not caused by the member), the member will earn SkyBux and/or Status Points for the flight originally purchased, and not for the route flown. SkyBux and/or Status Points are earned on KM in-house ancillaries and, or extra options only if personally utilised by the member. The member’s account can be credited only once for each flight flown and can be credited only once for each KM in-house ancillary purchased used.
47. KM Malta Airlines reserves the right (at its complete discretion) to modify the terms and conditions of the KMrewards Loyalty Programme at any time with at least 60 days’ prior notice to KMrewards members (such notice shall be deemed to have been sufficiently given when posted on the KMMA website).
48. All earnings and spendings are subject to availability. Flights are subject to operational changes at any time with or without prior notice, due to operational or external factors.
49. By applying for membership, individuals authorise KMMA to use any stored data relating to their membership for its marketing and communications purposes but may opt out at any time thereafter.
50. Member’s name and surname must match the name and surname on the official travel documents. Failure in this will result in failure to earn Status Points and/ or SkyBux.
51. KM Malta Airlines reserves the right to request documented proof for any changes to your name, country of residence or other account details. Failure to provide valid documentation may result in the request being declined.
52. KM Malta Airlines reserves the right (at its complete discretion) to terminate the KMrewards Loyalty Programme at any time or replace it with another programme and to duly terminate the membership contracts with at least 60 days’ prior notice to KMrewards members (such notice shall be deemed to have been sufficiently given when posted on this website). Upon such termination or replacement all SkyBux accumulated by the member shall be cancelled automatically. KMMA shall not be liable for any loss or damage in anyway resulting from any such termination or replacement.
53. If this English version of the Terms and Conditions does not conform to other language versions, the English version shall prevail. In the event of any discrepancy, the English version will be considered the official and binding text for all purposes.
54. The failure of KM Malta Airlines to exercise or enforce any right under these Terms and Conditions shall not be considered a waiver of that right, nor shall it affect KM Malta Airlines’ ability to exercise any other rights or take action in the future.
55. Should any provision of these Terms and Conditions be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, the invalidity or unenforceability of such provision shall not affect the other provisions of these Terms and Conditions. All provisions not affected by such invalidity or unenforceability shall remain in full force and effect.
56. These Terms and Conditions constitute the entire agreement and understanding of KMMA and a member in respect of KMrewards programme and supersede all prior written or oral representations, agreements, or understandings between them relating to the subject matter of these Terms and Conditions.
57. KMMA shall not be liable to any member or nominee or companion of member for any indirect or consequential loss, damage or expense of any kind whatsoever arising out of or in connection with the KMrewards loyalty programme, the provision or the refusal to provide any benefits, and awards and the use of awards, whether such loss, damage or expense is caused by negligence or otherwise, and whether KMMA has any control over the circumstances giving rise to the claim or not.
58. Any applicable limitations under the applicable laws, regulations, and International Conventions and under the carrier conditions of carriage, KMMA’s liability in contract, tort or otherwise with respect to any claim arising in respect of acts or omissions under the KMrewards programme including provision and use of awards, shall be limited to re-crediting the value of the SkyBux credits redeemed by the member in connection with which the matter arises.
59. Members may terminate their membership at any time by giving written notice to KMMA, at which time any outstanding SkyBux will be cancelled.
60. KMMA may forthwith terminate, without liability for compensation or damages (whether direct or indirect) of any type or nature in favour of member, the membership of a member and the right of a member to use his/her membership card if a member commits misconduct or fraud, misuses the KMrewards programme benefits and awards, or fails to follow these Terms and Conditions. In such circumstances, KMMA shall simultaneously cancel all status Points and SkyBux credits of the member.
61. In the event of a member’s decease, the membership account will be closed and any outstanding SkyBux credits will be cancelled
62. Since these Terms and Conditions are subject to change from time to time, it is the members’ responsibility to regularly update themselves with any changes on KMrewards Terms & Conditions from the KMMA website.