KMrewards Support

KMrewards is an everyday rewards loyalty programme brought to you by KM Malta Airlines, rewarding you for flying and spending with participating partner brands. Members can collect SkyBux, enjoy exclusive discounts on KM Malta Airlines flights and unlock additional benefits as they progress through the KM Elite tiers.

Find out more on our Programme Information page.

As a KMrewards member, you can enjoy:

• Exclusive member-only discounts when booking flights directly with KM Malta Airlines.
• The opportunity to collect SkyBux when flying with KM Malta Airlines and spending with participating partner brands.
• The flexibility to spend your SkyBux on future flights, selected flight extras and purchases with partner brands.
• Access to the KMrewards app, where you can track your balance, transactions and membership details.
• The opportunity to progress through the KM Elite tiers and unlock additional benefits.

Discover all the KMrewards benefits.

KMrewards is open to individuals who meet the programme's membership eligibility requirements. To join KMrewards and collect and spend SkyBux with KM Malta Airlines and the vast majority of partner brands, the minimum age is 16 years old.

To collect or Spend SkyBux with Club Avolta, members must be 18 and older.

Please refer to the Terms & Conditions for the full eligibility requirements.

Joining is easy and free! Simply visit the KMrewards registration page or download the KMrewards app, complete the registration form with your personal details and submit your application. Once registered, you can start enjoying your membership benefits.

Join KMrewards

Yes! Joining KMrewards is completely free, with no membership or annual fees.

KMrewards membership is intended for individual members rather than companies or businesses. Businesses interested in becoming KMrewards partner brands can contact us through our Become a Vendor page.

Your KMrewards membership number is linked to your registered account. First, check your registration confirmation email, including your junk or spam folder.

If you still cannot find your membership number, please contact our KMrewards Support team through our online contact form, and we'll be happy to assist.

SkyBux are the rewards currency of KMrewards. You collect SkyBux when flying with KM Malta Airlines and when making eligible purchases with participating partner brands.

You can then use your accumulated SkyBux towards future KM Malta Airlines flights, selected flight extras or purchases with partner brands.

The amount of SkyBux you collect depends on your ticket fare, your KMrewards Tier and the eligible extras you purchase.

Your collection rate is calculated on the base fare, excluding taxes, fees and charges. Higher fare families and higher KM Elite tiers offer additional SkyBux.

The minimum collection rates by fare family are:

Economy

• Basic: 1.5%
• Value: 2%
• Plus: 3%
• Flex: 4.5%

Business

• Basic: 5.25%
• Value: 5.75%
• Plus: 6.75%
• Flex: 8.25%

You also receive a 2% SkyBux bonus on selected flight extras purchased with KM Malta Airlines.

For further details, visit our Collecting SkyBux page.

Yes! You can collect a 2% SkyBux bonus on selected flight extras purchased directly from KM Malta Airlines, including eligible baggage, seat selection and other qualifying services.

Please refer to our Collecting SkyBux page for further details and exclusions.

To make sure your SkyBux are credited correctly, please ensure that:

• The name on your KMrewards account exactly matches the name on your flight booking and identification document.
• Your KMrewards membership number is linked to your flight booking.

You can add your membership number when booking through the KM Malta Airlines website, through Manage My Booking, at the Malta International Airport sales office or during online or airport check-in.

Once you've completed your flight, your eligible SkyBux will automatically be credited to your KMrewards account.

SkyBux are credited to the KMrewards member who actually travels, rather than the person who pays for the ticket.

To receive SkyBux, the passenger must have their own KMrewards membership number linked to the flight booking.

If no earning or spending activity takes place on a KMrewards account for a consecutive 24-month period, the SkyBux balance will be forfeited.

It is the participant's responsibility to monitor their SkyBux expiry and ensure account activity within the 24-month period to avoid loss of SkyBux.

Please refer to the Terms & Conditions for the applicable rules.

For KM Malta Airlines flights, your eligible SkyBux will be credited automatically after you have completed your flight.

For partner purchases, your SkyBux will be credited directly to your account once the transaction has been completed successfully.

You can view your balance and transaction history through the KMrewards app.

All scheduled flights operated by KM Malta Airlines are eligible to earn SkyBux and Status Points.

Codeshare flights operated by another airline and charter flights operated by KM Malta Airlines are not eligible.

Collecting SkyBux with our partner brands is easy!

1. Open the KMrewards app and select the partner outlet where you are making your purchase.
2. Let the shop assistant know that you are a KMrewards member and wish to collect SkyBux.
3. Identify your membership by providing your phone number, email address or membership number, or by showing your digital membership card.
4. You will receive a notification through the app confirming that your order has been linked to your account.
5. Complete your payment and your eligible SkyBux will be credited to your account.

Find out more in our Collecting SkyBux guide.

The number of SkyBux you collect depends on the participating partner brand and the applicable earning rate.

Please check the KMrewards app or the individual partner offer for the relevant collection rate and conditions.

SkyBux can be collected on eligible purchases with participating partner brands. Some products, services or transactions may be excluded depending on the partner's terms.

Please check the relevant partner offer in the KMrewards app before making your purchase.

For most participating partner brands, you will need the KMrewards app to select the outlet and initiate the collection process.

You can identify yourself at the till using your phone number, email address, membership number or digital membership card.

Yes absolutely, SkyBux are earned on the transaction, regardless of the form of payment used.

You can use your accumulated SkyBux in two ways:

• With partner brands: Select the participating outlet in the KMrewards app, identify your membership and approve the payment request sent through the app.
• On KM Malta Airlines flights: Log in to your KMrewards account when booking through the KM Malta Airlines website or app and use the SkyBux slider at checkout to reduce the amount you pay.

Find out more in our Spending SkyBux guide.

Each SkyBux is worth €0.01 (one cent).

For example:

• 100 SkyBux = €1.
• 500 SkyBux = €5.
• 1,000 SkyBux = €10.
• 5,000 SkyBux = €50.

When booking flights or selected extras through the KM Malta Airlines website, there is no minimum SkyBux redemption requirement. You can choose how many SkyBux you wish to use through the slider at checkout.

For partner purchases, the available redemption options may depend on the partner and the amount due.

Yes! When making an eligible purchase with a participating partner brand, you can choose to pay the full amount using SkyBux or split the payment between SkyBux and cash.

Simply review the payment request in the KMrewards app, select your preferred payment method and approve the transaction.

If all passengers including yourself as the KMrewards member are travelling together, then you can use your SkyBux to pay for those flights, in whole or part.

If you are not a passenger on the flight, you can not use your SkyBux to pay for someone else’s flight.

At the moment, this feature is not available. No SkyBux can be transferred between other KMrewards members.

No. SkyBux cannot be exchanged for cash or withdrawn from your KMrewards account. They can only be redeemed towards eligible purchases and services offered through KM Malta Airlines and participating partner brands, subject to programme conditions.

Status Points determine your KMrewards Tier and help you unlock additional benefits as you progress through the programme.

Unlike SkyBux, which can be spent on eligible purchases, Status Points are used to determine your membership level.

You can collect Status Points by flying with KM Malta Airlines, purchasing eligible flight extras and spending with qualifying partner brands.

Find out more about Status Points.

You can collect Status Points in two ways:

• KM Malta Airlines flights and extras: 2.5 Status Points for every €1 spent on eligible flights and ancillaries, excluding taxes and charges.
• Partner brands: 1 Status Point for every €20 spent on eligible partner purchases made directly through the KMrewards app.

Please note that Status Points are not awarded for transactions where your KMrewards account is linked to a separate loyalty programme for earning SkyBux.

KMrewards has four membership tiers:

• Member: Your starting tier when you join KMrewards.
• Traveller: Achieved when you collect 1,000 Status Points.
• Explorer: Achieved when you collect 5,000 Status Points.
• Pioneer: Achieved when you collect 12,500 Status Points.

Each tier offers additional benefits and rewards, giving you more opportunities to enjoy your KMrewards membership.

Discover the KM Elite tier benefits.

All KMrewards members enjoy exclusive member-only discounts on KM Malta Airlines flights, access to the app and the ability to collect and spend SkyBux.

As you progress through the tiers, you unlock additional benefits, including:

• Tier milestone SkyBux bonuses.
• Additional SkyBux collection bonuses on KM Malta Airlines flights.
• Priority check-in.
• Complimentary seat selection.
• Lounge access and priority boarding at the highest tier.

Benefits vary by tier and may be subject to specific conditions.

For a full breakdown, visit our Status Benefits page.

You can view your current KMrewards Tier and Status Points progression at any time through the KMrewards app.

Simply log in and access your profile to see how close you are to reaching your next tier.

You can progress to a higher KMrewards Tier by collecting enough Status Points during the annual Status Point Collection Period, which runs from 1 April to 31 March.

Once you reach the required number of Status Points, you will automatically move up to the corresponding tier.

The thresholds are:

• Traveller: 1,000 Status Points.
• Explorer: 5,000 Status Points.
• Pioneer: 12,500 Status Points.

No, Status Points cannot be purchased, however it is possible to purchase a Double Status Points subscription. This subscription boosts all Status Points earned on KM Malta Airlines for the duration of the subscription so that you earn double the number, helping you unlock KM Elite quicker. For more information about Double Status points, click here.

Your Status Points Collection Period runs from 1 April to 31 March each year.

At the end of the collection period, your Status Points reset to zero and a new qualification period begins. Your SkyBux balance is not affected.

Once you qualify for Traveller, Explorer or Pioneer, your new tier remains valid until the end of the current collection period plus an additional year, up to 31 March of the following year.

Member status is permanent.

For more information, visit our About Status Points page.

The KMrewards app is available for both iOS and Android devices. You can download it from the Apple App Store or Google Play Store.

Visit our KMrewards App page for more information and download links.

The KMrewards app allows you to manage your membership and make the most of your rewards.

You can:

• View your personal details and membership number.
• Check your current SkyBux balance.
• View your KMrewards Tier.
• Track your Status Points progression.
• View your SkyBux transaction history.
• Discover participating partner brands.
• Collect and spend SkyBux with eligible partners.

First, check that you are using the correct login details and that you have a stable internet connection. If you have forgotten your password, use the password reset option on the login page.

If you are still unable to access your account, please contact our KMrewards Support team.

You can check your latest transactions through the KMrewards app. If you notice a missing or incorrect transaction related to flying with KM Malta Airlines, please contact our Support team through the online contact form, providing the relevant transaction details.

If you wish to close your KMrewards account, please contact our KMrewards Support team through our online contact form.

Please note that closing your account will result in the loss of your accumulated SkyBux and membership benefits immediately. If in future you wish to participate in the KMrewards programme, you will need to join as a new member.

You can view and manage your personal details through the KMrewards app. Simply log in, access your profile and update the relevant information.

If you are unable to make the required changes, please contact our KMrewards Support team.

If you've forgotten your password, visit the KMrewards login page and select the password reset option. Follow the instructions sent to your registered email address to create a new password.

If you experience any difficulties, please contact our Support team.

You can check your KMrewards account and SkyBux balance at any time through the KMrewards app.

Simply log in to view your current balance, membership details, Tier level, Status Points progression and transaction history.

Find out more about the KMrewards app.

Your membership number is available in your KMrewards app, under your membership profile or digital membership card.

You can use your membership number to identify yourself when collecting or spending SkyBux with participating partner brands. It is also possible to scan your barcode or provide your phone number or registered email address.

If you recently joined, you can claim SkyBux and Status Points for flights you completed within the three months before your enrolment date.

You can add any used flights to your account by accessing the Member Portal. For any assistance, you may reach out to the KM Rewards Support Team.

If your SkyBux have not appeared in your account after completing your flight, please first check that your KMrewards membership number was linked to your booking and that the name on your account matches your flight booking.

If everything is correct and your SkyBux are still missing, please contact our KMrewards Support team with your membership number and booking reference so we can investigate.

If you are an existing KMrewards member, you can claim missing flights and eligible purchases within six months of your travel date. If you have just joined, you can claim SkyBux and Status Points for flights you took up to three months before your enrolment date.

You can add any used flights to your account by accessing the Member Portal. For any assistance, you may reach out to the KMrewards Support Team.

If your SkyBux have not been credited following a purchase with a partner brand, please check your transaction history in the KMrewards app first and make sure that you received a ‘connected to order’ notification in the app’s notification history. If you did, please contact our support team as this indicates a possible technical issue. If you did not, then the purchase was not successfully tracked with your account and you must visit the partner brand to have your purchase refunded, and re-purchase it.

If you need assistance with your membership, SkyBux, Status Points or any other aspect of the programme, our dedicated KMrewards Support team is here to help.

You can contact us through:

Online contact form: Submit your query here.

Telephone: +356 2167 6762.

Opening hours:

• Monday to Friday: 08:00–20:00.
• Saturday and Sunday: 08:00–18:00.

Our team will be happy to assist you.